ABCs of Relationship Selling through Service 12th Edition TEST BANK by Futrell.
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Resource: TEST BANK.
Content: All the chapters are included.
Edition: 12th Edition.
Table of Content
Chapter 1: The Life, Times, and Career of the Professional Salesperson
Chapter 2: Ethics First…Then Customer Relationships
Chapter 3: The Psychology of Selling: Why People Buy
Chapter 4: Communication for Relationship Building: It’s Not All Talk
Chapter 5: Sales Knowledge: Customers, Products, Technologies
Chapter 6: Prospecting: The Lifeblood of Selling
Chapter 7: Planning the Sales Call Is a Must!
Chapter 8: Carefully Select Which Sales Presentation Method to Use
Chapter 9: Begin Your Presentation Strategically
Chapter 10: Elements of a Great Sales Presentation
Chapter 11: Welcome Your Prospect’s Objections
Chapter 12: Closing Begins the Relationship
Chapter 13: Service and Follow-Up for Customer Retention
Chapter 14: Time, Territory, and Self-Management: Keys to Success